Alertum’s webinar training is held via Teams software. Please familiarize with the confirmation email for specific time table and other relevant information. In this guide, we focus on the technical aspect.

Required equipment

Participants in webinar training must have the following equipment to succeed in the training and make the most of it.

  • headphones and microphone
  • web-camera
  • computer and charger
  • high-quality internet connection
  • Teams -software loaded into your device

Please note that each participant must attend the training from his / her own device.

Before training

You can download the Teams software here. You should download it immediately after registering for the training.

If you do not have Teams software for daily use, make a test call. You can make a test call by clicking on your image (or initials) in the upper right corner and selecting Settings – Devices. Make sure you have the correct audio devices (microphone and speaker) and click Make a test call. Test that the camera is working, your voice will be heard and you will also hear the bot speak.

Participation on a mobile device

It is possible to complete the training on a mobile device, but we do not recommend it as a preferred option. The mobile device has the same requirements as the computer (camera, microphone and speakers). If you participate in the training on a mobile device (eg tablet, telephone), and the training includes an exam, the exam must be taken on another device (eg tablet, telephone, computer) due to technical issues.

You need to download the Teams application from your app store to your mobile device.

At the beginning of training

If you haven’t used Teams before, join the training about 30 minutes before the beginning, in order to ensure that your equipment is working well. If you use Teams in daily basis, 15 minutes will be enough to assure your connection.
Join the training in a peaceful space with as little distraction as possible, so you can focus on the training. Quit other running programs on your computer. Participation in the training on a mobile device or in the Teams browser is not recommended.

Your confirmation message has a classroom link. Click on the link and accept your system’s request to open the Teams software. Approve the use of your web-camera and check the microphone and speakers.

The trainer will let you into the classroom a few minutes before the training begins. Please note that you can not be late from the training. Being late causes disqualification.

During the training

The following guidelines should be followed during the training:

  • the participant must be present at the start of the training, showing up late will cause disqualification. Check confirmation email to see the start time.
  • the participant should be in the front of the camera, having the camera on throughout the training
  • camera can be closed only during breaks as specifically instructed by the trainer
  • the participant must have an ID, which will be shown to the trainer on request
  • training event will be recorded to prove the attendance of each participant afterward.

Taking the exam

If the training includes an exam (eg. Occupational Safety Card Training), the exam is carried out according to the trainer’s instructions in the browser. No special tools are needed to complete the exam. The participant must have the camera on during the exam.

Technical support

Our customer service will assist you with technical issues related to webinar training by calling +358 10 320 5772 on weekdays from 7:30 to 15:30.

We strongly recommend that you test the equipment in advance and allow enough time to join the training.

In the event of late training participation or equipment failure (eg. the webcam image not shown), you will not be able to participant in the training.